Who we are
Suggested text: Our website address is: https://baliimmigration.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
Our Commitment to Data Protection
Bali Immigration takes the protection of your personal data extremely seriously. As an immigration services provider, we handle sensitive personal information including passport details, visa documentation, financial records, and other confidential data that requires the highest level of security and privacy protection. This privacy policy outlines how we collect, use, store, and protect your personal information in compliance with Indonesian data protection regulations (UU PDP No. 27/2022) and international privacy standards.
Information We Collect
In the course of providing immigration services, we collect personal identification information such as full legal names, passport numbers, dates of birth, nationality, and contact details. We also collect immigration-related documents including visa applications, supporting letters, photographs, and financial documentation required for various visa categories. Additionally, we collect communication records including emails, WhatsApp messages, and phone call logs related to your case, as well as payment and billing information necessary for processing our service fees. All information is collected with your explicit consent and only for the purpose of providing the immigration services you have requested.
How We Use Your Information
Your personal data is used exclusively for the purposes of processing your immigration applications and related services, communicating with you regarding your case status and requirements, complying with legal obligations and regulatory requirements, improving our service quality and operational efficiency, and sending you relevant updates about immigration policy changes that may affect your status. We never sell, rent, or share your personal information with third parties for marketing purposes. Information is only shared with Indonesian government agencies as required for processing your immigration applications, and with our verified legal partners when necessary to complete your requested services.
Data Security Measures
We implement comprehensive technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted file storage systems, secure office premises with restricted access to client files, regular security audits and staff training on data protection protocols, secure communication channels for transmitting sensitive documents, and automated backup systems with encrypted storage. Our digital systems are protected by enterprise-grade firewalls, SSL encryption, and multi-factor authentication. Physical documents are stored in locked, fireproof cabinets with access limited to authorized personnel only.
Your Rights Under Indonesian Data Protection Law
Under Indonesia’s Personal Data Protection Law (UU PDP), you have the right to access your personal data held by us, request correction of inaccurate or incomplete data, request deletion of your personal data subject to legal retention requirements, withdraw consent for data processing at any time, receive your data in a portable format, and file a complaint with the relevant supervisory authority if you believe your data rights have been violated. To exercise any of these rights, please contact our Data Protection Officer through the contact information provided on this page. We will respond to all data subject requests within 14 business days.