The All Indonesia Arrival Card is the digital arrival declaration that international travellers complete at the official government portal allindonesia.imigrasi.go.id before flying to Bali or any other Indonesian gateway. You enter your passport, flight, and accommodation details online, submit the form, and present the confirmation QR code from your email at immigration when you land.
Because the same official ecosystem also handles the e-VOA (electronic visa on arrival) and the Bali tourist levy, experienced travellers now treat all three as a single pre-departure checklist rather than three separate chores. This guide walks through the portal step by step, shows where the arrival card connects to your visa and levy, covers the most common errors, and explains what happens if you forget to fill it in before boarding.
What Is the Digital Arrival Card and Who Must Fill It?
The arrival card replaces the old paper landing forms with one online declaration tied to your passport number. It is a travel declaration, not a visa: it does not grant you permission to stay in Indonesia on its own. Your right to enter still comes from your visa route, whether that is visa-free entry, the visa on arrival, a C1 visit visa, or a KITAS-class residence permit.
In practice, every foreign national arriving on an international flight should complete it, and each traveller needs their own submission, including children on a family booking. Parents can submit on behalf of minors using the same email address. Before you start, it is worth double-checking the current Bali entry requirements for your nationality, since the arrival card only works smoothly when your passport validity and visa route are already in order.
What You Need Before You Start
Have these ready before opening the portal, and the whole process usually takes well under fifteen minutes:
- Passport with at least six months of validity beyond your arrival date
- Your inbound flight number and arrival airport (DPS for Bali’s Ngurah Rai)
- The address of your first accommodation in Indonesia
- An email address you can access while travelling
- A card for payment if you are combining the arrival card with an e-VOA purchase in the same session
Step-by-Step: Completing the Arrival Card Before You Fly
- Open the official portal. Type allindonesia.imigrasi.go.id directly into your browser. Do not follow ads or lookalike sites; the official portal ends in .imigrasi.go.id.
- Register or sign in with your email. The first screen asks for an email address and sends a verification code or link. Use an inbox you will still be able to open at the airport.
- Enter your passport details. You can photograph or upload the passport photo page so the system reads the machine-readable zone automatically, or key in the details manually. Check that your name appears exactly as printed in the passport, including middle names.
- Add your travel details. The next screen asks for your flight number, arrival date, port of entry, and purpose of visit. For Bali holidays, that is your inbound flight into DPS and a tourism purpose.
- Add your accommodation. Enter the name and address of your first hotel or villa. If you are moving around, the first night’s address is what immigration expects here.
- Complete the declaration questions. The form includes the customs and health-style declaration items that used to live on paper. Answer honestly; the questions are short tick-box items.
- Review and submit. A summary screen shows everything you entered. Correct any typos now, because passport mismatches are the number one cause of counter delays. After submitting, a confirmation with a QR code is sent to your email.
- Save the QR code offline. Screenshot the confirmation or download the PDF. Airport Wi-Fi and roaming can be unreliable exactly when you need them.
One Pre-Arrival Flow: Arrival Card, e-VOA, and Tourist Levy
The efficient order is: confirm your visa route first, then complete the arrival card, then settle the Bali tourist levy. If you are from one of the roughly ninety VOA-eligible nationalities, applying for the e-VOA online before departure through the same official ecosystem means you skip the payment queue on landing and walk almost straight to the immigration counter. The government fee for the visa on arrival is IDR 500,000 (indicative, roughly USD 35 depending on the exchange rate), and it grants thirty days, extendable once for a maximum of sixty. Our full e-VOA application guide covers eligibility and the payment screens in detail.
The Bali tourist levy is a separate provincial payment that applies even to visa-free travellers, and it can also be paid online before you fly. Handling all three digitally means your arrival in Bali is reduced to showing your passport and QR codes, which is exactly how the fastest arrivals through Ngurah Rai are done. Travellers who want the smoothest possible landing often pair this with a meet-and-greet fast-track service through Bali Premium Trip, whose team walks guests from the aircraft door through immigration and customs.
Common Errors and How to Fix Them
The portal cannot read my passport
Failed passport scans are almost always an image problem: glare across the laminate, a cropped machine-readable zone at the bottom of the page, or a blurry phone photo. Retake the photo flat under indirect light with all four corners visible. If the scan still fails, switch to manual entry and copy the passport number, dates, and name fields character by character. A single transposed digit here can cause a mismatch at the immigration counter, so verify against the physical passport, not from memory.
The confirmation email never arrives
First check spam and promotions folders, since government bulk mail is frequently filtered. Second, sign back into the portal and confirm the email address on your account has no typo; a wrong domain like gmial.com is the classic culprit. Most submissions can be re-sent or re-downloaded from your account dashboard once you are signed in. If your provider seems to be blocking the message entirely, register with an alternative mainstream email service and resubmit.
What Happens If You Forget to Fill It In?
Forgetting the arrival card is rarely a disaster, but it costs you time exactly when you least want to lose it. Airline staff may ask about it at check-in, and on landing you will typically be directed to complete the form on your phone before joining the immigration queue, on airport Wi-Fi, while prepared travellers move past you. The card itself is a declaration, so the bigger risks remain visa-related: arriving without a valid visa route, or overstaying one, is what carries real consequences, including overstay fines of an indicative IDR 1,000,000 per day. If you discover a genuine problem close to departure, such as a visa approval that has not come through or a same-day travel change, our urgent visa assistance exists precisely for those situations.
Disclaimer: This article is general information, not legal or financial advice. Indonesian immigration rules, portals, and fees change frequently and individual circumstances differ. Always verify current requirements on the official immigration portals or with a licensed immigration professional before travelling or making decisions based on this guide.
Frequently Asked Questions
Is the All Indonesia Arrival Card the same as a visa?
No. The arrival card is a mandatory digital declaration of who you are, how you are arriving, and where you are staying. Your permission to enter Indonesia still comes from your visa route, such as visa-free entry, the e-VOA, or a visit visa, which you arrange separately.
How early before my flight should I complete the arrival card?
Complete it in the days before departure once your flight and first accommodation are confirmed. Doing it at home, rather than at the boarding gate, leaves time to fix passport-scan problems or a missing confirmation email calmly.
Does every traveller need their own arrival card, including children?
Yes. Each passenger, including infants and children, needs their own submission tied to their own passport. A parent can complete the forms for the whole family under one email account and keep all the QR codes together.
Does the arrival card cost anything?
The declaration itself is not a visa purchase. Any payments you encounter in the same pre-arrival flow relate to your visa, such as the e-VOA at an indicative IDR 500,000, or to the separate Bali tourist levy, each charged under its own official process.
Can I complete the arrival card after landing in Bali?
In practice, yes: travellers who forget are generally directed to fill it in on their phone in the arrivals hall before immigration. It is far slower than doing it at home, so treat pre-departure completion as the standard, not the backup.
Need Help Before You Fly?
If you would rather have a specialist double-check your arrival card, e-VOA, and levy before departure, or arrange a fast-track arrival at Ngurah Rai, our team handles this daily for travellers from every major market. Message us on WhatsApp at +62 811-2859-0000 for a quick pre-flight review, or email [email protected] with your travel dates and nationality, and we will reply with a clear, personalised checklist.